How do I setup my computer for remote support?

EyeOn uses a third-party program called TeamViewer for remote computer access and support. Remote access may be needed to configure your MxManagementCenter setup or to assist you in reviewing recorded video.

1. Download and Install TeamViewer on the computer which you use to access MxManagementCenter.
2. Open TeamViewer
3. The program will display a one-time ID and Password. These change each time you open TeamViewer so each support session requires you to give support your updated ID and Password. (This keeps your computer secure because you’ll always know if and when someone is logging into your computer.)
4. When support is needed, call EyeOn (901-274-7777) and give the support technician your ID and Password to log in … we’ll take it from there!